仙桃汤女士花68元美容体验，结果被烫伤！相关部门介入后……
<div class="wx_rich_media_content" id="jsWxContainer"><section class="mp_profile_iframe_wrp" nodeleaf=""><mp-common-profile class="js_uneditable custom_select_card mp_profile_iframe" data-pluginname="mpprofile" data-nickname="红辣椒传媒" data-alias="xtweekly" data-from="0" data-headimg="http://mmbiz.qpic.cn/sz_mmbiz_png/cDluQicTO8cdSe99Kzk8GrkANUXs5PTiaXiaXOW9IT8TH2r4hvFaZqhBRS8bWMeCia0Niac1XgMbzaKFYPHxadS7bmA/0?wx_fmt=png" data-signature="《仙桃周刊》官方公众号" data-id="MzY5MjAyMTIwNA==" data-is_biz_ban="0" data-service_type="1" data-verify_status="3"></mp-common-profile></section><section data-role="outer" label="edit by 135editor" data-pm-slice="0 0 []"><section data-tools="135编辑器" data-id="170434"><section style='margin: 10px auto;display: flex;flex-direction: column;'><section style='background-color: rgb(242, 249, 255); margin-top: 5px; margin-left: 5px; z-index: 1;'><section style='border: 1px solid #2c80f5;padding: 30px 12px;box-sizing: border-box;transform: translate(-5px, -5px);-webkit-transform: translate(-5px, -5px);-moz-transform: translate(-5px, -5px);-o-transform: translate(-5px, -5px);'><section style='text-align: justify; line-height: 1.75em; letter-spacing: 1.5px; color: rgb(68, 52, 43); background-color: transparent;'><section style='line-height: 2em; color: rgb(51, 51, 51); text-shadow: none;' data-autoskip="1"><p><span style='font-size:17px;'><span leaf="">一次旨在放松身心的美容体验，却因烤灯倾倒烫伤，演变成一场持续数月的维权拉锯战。</span></span></p><p><span style='font-size:17px;'><span leaf=""><br></span></span></p><p><span style='font-size:17px;'><span leaf="">近日，市民汤女士向仙桃周刊和红辣椒传媒反映，2025年11月，她在交通路“美笙美容生活馆（东方之所）”接受服务时，被突然倾倒的烤灯烫伤，经医院诊断为左上肢二度烫伤。“住院治疗18天，除前期住院费外，误工费、营养费、祛疤修复费等均未获得赔偿，商家多次沟通态度强硬，拒绝承担相关费用。”汤女士说。</span></span></p><p><span leaf=""><br></span></p><p><span style='font-size:17px;'><span leaf="">事情究竟如何？记者就此展开走访调查。</span></span></p></section></section></section></section><section style='display: flex;justify-content: flex-end;z-index: 3;transform: rotateZ(0deg);-webkit-transform: rotateZ(0deg);-moz-transform: rotateZ(0deg);-o-transform: rotateZ(0deg);'><section style='margin-right: 20px;'><section style='width: 100%; height: 1px; margin-top: -6px; box-sizing: border-box; max-width: 100% !important;' data-width="100%"><span leaf=""><br></span></section><section style='display: flex; align-items: center; margin-top: -6px; padding-right: 3px; padding-left: 3px; box-sizing: border-box;'><section style='width: 8px;height: 10px;background-color: #ffa6aa;margin-left: 4px;box-sizing:border-box;transform: skew(-10deg);-webkit-transform: skew(-10deg);-moz-transform: skew(-10deg);-o-transform: skew(-10deg);'><span leaf=""><br></span></section></section></section></section></section></section></section><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><p><span leaf=""><span textstyle='' style='color: rgb(136, 136, 136);'>汤女士手臂被烫伤后留下明显疤痕</span></span></p><p><span leaf=""><br></span></p><section data-role="outer" label="edit by 135editor" data-pm-slice="0 0 []"><section data-role="title" data-tools="135编辑器" data-id="170438"><section style='margin: 10px auto;display: flex;justify-content: center;'><section><section style='font-size: 16px; color: rgb(0, 114, 231); text-align: center; padding-right: 12px; padding-left: 12px; box-sizing: border-box;'><span style='caret-color: red;font-weight: bold;'><span leaf=""><span textstyle='' style='font-size: 17px;'>消费者：烫伤留疤难维权</span></span></span></section><section style='display: flex;align-items: center;margin-top: 3px;'><section style='width: 50%;height: 1px;background-color: #84e3c6;box-sizing:border-box;max-width:50% !important;' data-width="50%"><span leaf=""><br></span></section><section style='flex-shrink: 0;'><section style='width: 55px;height: 3px;background: linear-gradient(to right, #ffa6aa, #ffa6aa);box-sizing:border-box;'><span leaf=""><br></span></section></section><section style='width: 50%;height: 1px;background-color: #84e3c6;box-sizing:border-box;max-width:50% !important;' data-width="50%"><span leaf=""><br></span></section></section></section></section></section></section><p><span leaf="">2025年11月，汤女士通过抖音平台，购买了美笙美容生活馆一张68元的美容套餐券，包含背部精油SPA、刮痧、拔罐三项服务。预约后，她于11月22日到店消费。</span></p><section style='text-align: center;' nodeleaf=""><span class="wxart_image" wx-style='display:inline-block;'></span></section><p><span leaf=""><span textstyle='' style='color: rgb(136, 136, 136);'>美笙美容生活馆在抖音平台的团购页面</span></span></p><p><span leaf=""><br></span></p><p><span leaf="">汤女士回忆，因提前告知商家可能迟到，到店后工作人员称，原本开启的空调已关闭，房间温度偏低，遂开启烤灯为其取暖。服务进行约30分钟时，她的左手臂突然感到剧烈刺痛。</span></p><p><span leaf=""> “疼得叫出了声，操作的工作人员才反应过来，说烤灯倒了。”汤女士说，当时自己处于俯卧状态，无法看清现场情况，且质疑工作人员烫伤后处置不当。“烫伤初期，工作人员缺乏经验，仅用冷毛巾冷敷，还安抚我说无大碍，后续才购买烫伤膏涂抹，直接错过了最佳处理时机。若当时立即用冷水冲洗，伤情或许不会这么严重。”</span></p><p><span leaf="">因疼痛持续加剧，汤女士当日前往医院处理，11月23日正式入住市第四人民医院，被确诊为“左上肢二度烫伤”，住院治疗18天，于12月11日出院。汤女士称，住院期间，其左手活动受限，生活无法自理；伤口愈合后，手臂留下明显疤痕，不仅夏天无法穿短袖，更对其心理和日常生活造成长期困扰。</span></p><p><span leaf="">“真的特别无助。”汤女士坦言，维权期间，商家曾两次报警，派出所介入调解无果；她本人也向12315投诉，同样未能达成一致。“该店为生活美容机构，却长期在朋友圈宣传医美项目，卫健委介入调查后，未在现场查获相关违规仪器。”</span></p><p><span leaf="">汤女士表示，目前美容院老板态度强硬，明确让她通过法院起诉解决。她提出共计1.26万元的赔偿诉求，涵盖误工费、住院伙食补助费、营养费、交通费、后续祛疤修复费及精神损害抚慰金。</span></p><section data-role="outer" label="edit by 135editor" data-pm-slice="0 0 []"><section data-role="title" data-tools="135编辑器" data-id="170438"><section style='margin: 10px auto;display: flex;justify-content: center;'><section><section style='font-size: 17px; color: rgb(0, 114, 231); text-align: center; padding-right: 12px; padding-left: 12px; box-sizing: border-box;'><span style='caret-color: red; font-weight: bold;'><span leaf="">美容院：愿赔偿，盼法院判定</span></span></section><section style='display: flex;align-items: center;margin-top: 3px;'><section style='width: 50%;height: 1px;background-color: #84e3c6;box-sizing:border-box;max-width:50% !important;' data-width="50%"><span leaf=""><br></span></section><section style='flex-shrink: 0;'><section style='width: 55px;height: 3px;background: linear-gradient(to right, #ffa6aa, #ffa6aa);box-sizing:border-box;'><span leaf=""><br></span></section></section><section style='width: 50%;height: 1px;background-color: #84e3c6;box-sizing:border-box;max-width:50% !important;' data-width="50%"><span leaf=""><br></span></section></section></section></section></section></section><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'>3月10日上午，记者前往美笙美容生活馆走访。该店经营者王女士确认，汤女士确系在店内被烤灯烫伤，当时的操作者为店铺合伙人冯女士。</span></p><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'>王女士表示，烫伤系意外事件，因房间未安装监控，无法还原烤灯倾倒的具体过程。她说，商家并非不愿解决问题，前期已全额承担汤女士的住院费用，只是后续沟通中存在诸多顾虑。</span></p><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'> “汤女士住院期间，每次去医院换药的往返路程，我们都为其预约滴滴；她称手伤无法做饭，我们先后两次转账180元、300元用于支付外卖费用。后续因觉得费用过高、流程繁琐，我们提议让她留存消费发票，后续统一结算，但她提供的部分外卖小票无时间标注，给结算带来不便。”王女士解释道。</span></p><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'>她还提到，此前曾主动报警，希望通过警方调解留存记录，保障双方权益，但调解未果。此外，汤女士及其家人多次到店，且在抖音平台发布相关视频，已对店铺正常经营造成一定影响。</span></p><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'>针对赔偿金额，王女士表示：“我们愿意合理、有依据地赔偿，但汤女士的诉求从最初的5000多元涨到8000多元，我们不清楚金额的计算依据，也担心一次性赔付后，后续会有无休止的追加要求。”</span></p><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'>合伙人冯女士补充道，事发后她一直积极配合汤女士治疗，前期住院费、交通费、外卖费、烫伤膏等相关支出已超3800元。但汤女士后续提出的赔偿要求缺乏说服力，市场监管部门调解时，她们已书面拒绝调解，并建议汤女士通过司法途径解决。</span></p><p><span leaf="" style='color: rgba(0, 0, 0, 0.9); font-size: 17px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; line-height: 1.6; letter-spacing: 0.034em;'>“法院判多少，我们就赔多少。”冯女士说。</span></p><section data-role="outer" label="edit by 135editor" data-pm-slice="0 0 []"><section data-role="title" data-tools="135编辑器" data-id="170438"><section style='margin: 10px auto;display: flex;justify-content: center;'><section><section style='font-size: 17px; color: rgb(0, 114, 231); text-align: center; padding-right: 12px; padding-left: 12px; box-sizing: border-box;'><span style='caret-color: red; font-weight: bold;'><span leaf=""><span textstyle=''>监管部门：调解终止，建议司法维权</span></span></span></section><section style='display: flex;align-items: center;margin-top: 3px;'><section style='width: 50%;height: 1px;background-color: #84e3c6;box-sizing:border-box;max-width:50% !important;' data-width="50%"><span leaf=""><br></span></section><section style='flex-shrink: 0;'><section style='width: 55px;height: 3px;background: linear-gradient(to right, #ffa6aa, #ffa6aa);box-sizing:border-box;'><span leaf=""><br></span></section></section><section style='width: 50%;height: 1px;background-color: #84e3c6;box-sizing:border-box;max-width:50% !important;' data-width="50%"><span leaf=""><br></span></section></section></section></section></section></section><p><span leaf="">记者了解到，事发后，汤女士先后通过12315、12345热线、卫健委等多渠道维权。干河街道市场监管所工作人员证实，因双方分歧过大，无法达成一致意见，调解终止。</span></p><p><span leaf="">该所工作人员介绍，针对汤女士的投诉与举报，已分别开展处理工作。“关于汤女士举报该店未亮照经营、超范围经营一事，我们进了核查。未亮照经营系首次违规，已责令其整改，目前该店营业执照已按规定悬挂于店内醒目位置；关于涉嫌超范围经营医美项目的举报，因该店经营范围为生活美容，我们联合卫健委开展现场检查，暂未发现相关违规情况。”</span></p><p><span leaf="">该工作人员表示，汤女士因烫伤索赔产生的争议，属于消费纠纷，市场监管所已依法受理，并尝试组织双方调解，但因商家明确拒绝调解方案，调解程序已依法终止。该所已告知汤女士，可整理详细的赔偿清单及相关依据，便于后续再次尝试沟通；若最终仍无法达成一致，建议其通过司法途径维护自身合法权益。</span></p><p><span leaf=""><br></span></p><section data-pm-slice="0 0 []" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; color: rgb(0, 0, 0); widows: 1; caret-color: rgba(0, 0, 0, 0);'><p style='font-size: 16px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; line-height: 1.6em;'><br></p><p style='font-size: 16px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; line-height: 1.6em;'><span style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; color: rgb(136, 136, 136); font-size: 14px; font-family: mp-quote, "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.034em; box-sizing: border-box !important;'><span leaf="" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box !important;'><br></span></span></p><p style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; line-height: 1.6em;'><span leaf="" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box !important;'><span textstyle='' style='color: rgb(136, 136, 136);'><font size="1">来源/仙桃周刊融媒体</font></span></span></p></section><section data-pm-slice="0 0 []" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; font-size: 16px; color: rgb(0, 0, 0); widows: 1; caret-color: rgba(0, 0, 0, 0);'><section style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; box-sizing: border-box !important;'><section nodeleaf="" style='-webkit-tap-highlight-color: rgba(0, 0, 0, 0); outline: 0px; max-width: 100%; text-align: center; box-sizing: border-box !important;'><br></section></section></section><p><span leaf=""><br></span></p><p style='display: none;'><mp-style-type data-value="3"></mp-style-type></p></div><p></p> 蒜鸟 蒜鸟 都不容易！
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